Time Warner Call Center in Palm Desert Closes Without Notice, 20 - Palm Springs News, Weather, Traffic, Breaking News

Palm Desert

Time Warner Call Center in Palm Desert Closes Without Notice, 200 Workers Let Go

Posted: Updated:
Palm Desert, CA -

The Time Warner/Spectrum call center in Palm Desert closed yesterday, leaving 200 employees without jobs, and without a notice. We reached out to Time Warner who released the following statement:

"An important part of Spectrum's strategy for providing better customer service is larger call centers, where we can deliver information, training and technology to our representatives much more efficiently. At the same time, we know this is a difficult time for our employees in Palm Desert affected by this decision. We are working directly with them to provide comprehensive severance benefits, including salary continuation, health insurance and outplacement services.

Here is additional information:

Customers with questions about their bill or service issues are not affected by this call center closure.

Affected employees will receive salary continuation for at least five months (60 days' salary as part of the WARN notification and at least three months' salary in severance), plus the continuation of the company contribution toward health insurance for several months and outplacement services.

The affected employees are also eligible to apply for any open position at the company for which they are qualified.

Charter is committed to adding jobs in California and across the U.S. We're hiring 20,000 people in the U.S. over the next four years as we return call center jobs to the U.S., insource our workforce and serve our growing number of customers."

We have reached out to workers who were let go but have not heard anything yet.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Three Local Sisters Giving Back to Deserving Students

    Three Local Sisters Giving Back to Deserving Students

    Friday, February 16 2018 8:09 PM EST2018-02-17 01:09:45 GMT
    The Coachella Valley is home to the Kamoei sisters. They all graduated from Coachella Valley High School not too long ago, the eldest is class of 2005. But at their young age, Bahareh, Bita and Sara run their own real estate company. "Because we are all from the desert we have so much knowledge, like local knowledge of every city in the desert," Bita said. "The Coachella Valley has just been growing so much over the past few years" Real estate is not w...
    The Coachella Valley is home to the Kamoei sisters. They all graduated from Coachella Valley High School not too long ago, the eldest is class of 2005. But at their young age, Bahareh, Bita and Sara run their own real estate company. "Because we are all from the desert we have so much knowledge, like local knowledge of every city in the desert," Bita said. "The Coachella Valley has just been growing so much over the past few years" Real estate is not w...
  • Palm Springs, CA

    Feral Cat Population Increase In Palm Springs Neighborhood Prompts Health Concerns

    Feral Cat Population Increase In Palm Springs Neighborhood Prompts Health Concerns

    Friday, February 16 2018 7:52 PM EST2018-02-17 00:52:09 GMT

    People in the movie colony east neighborhood in Palm Springs say the feral cat population there is exploding and it could cause serious health problems for some.

    People in the movie colony east neighborhood in Palm Springs say the feral cat population there is exploding and it could cause serious health problems for some.

  • Indio

    Police Investigate Robbery at Indio Business, Suspect Wanted

    Police Investigate Robbery at Indio Business, Suspect Wanted

    Friday, February 16 2018 7:00 PM EST2018-02-17 00:00:52 GMT

    Indio police are investigating a robbery at a business in the 81900 block of Hwy 111 near Monroe Street. 

    Indio police are investigating a robbery at a business in the 81900 block of Hwy 111 near Monroe Street. 

Powered by Frankly