Time Warner Call Center in Palm Desert Closes Without Notice, 20 - Palm Springs News, Weather, Traffic, Breaking News

Palm Desert

Time Warner Call Center in Palm Desert Closes Without Notice, 200 Workers Let Go

Posted: Updated:
Palm Desert, CA -

The Time Warner/Spectrum call center in Palm Desert closed yesterday, leaving 200 employees without jobs, and without a notice. We reached out to Time Warner who released the following statement:

"An important part of Spectrum's strategy for providing better customer service is larger call centers, where we can deliver information, training and technology to our representatives much more efficiently. At the same time, we know this is a difficult time for our employees in Palm Desert affected by this decision. We are working directly with them to provide comprehensive severance benefits, including salary continuation, health insurance and outplacement services.

Here is additional information:

Customers with questions about their bill or service issues are not affected by this call center closure.

Affected employees will receive salary continuation for at least five months (60 days' salary as part of the WARN notification and at least three months' salary in severance), plus the continuation of the company contribution toward health insurance for several months and outplacement services.

The affected employees are also eligible to apply for any open position at the company for which they are qualified.

Charter is committed to adding jobs in California and across the U.S. We're hiring 20,000 people in the U.S. over the next four years as we return call center jobs to the U.S., insource our workforce and serve our growing number of customers."

We have reached out to workers who were let go but have not heard anything yet.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Several injured in Cathedral City multi-vehicle collision

    Several injured in Cathedral City multi-vehicle collision

    Wednesday, September 20 2017 7:49 PM EDT2017-09-20 23:49:59 GMT
    Authorities in Palm Springs have closed a portion of Ramon Road after a multiple vehicle collision.Authorities in Palm Springs have closed a portion of Ramon Road after a multiple vehicle collision.

    Authorities in Palm Springs have closed a portion of Ramon Road after a multiple vehicle collision. The collision happened in the 6700 block of Ramon Road on the bridge over the wash...

    Authorities in Palm Springs have closed a portion of Ramon Road after a multiple vehicle collision. The collision happened in the 6700 block of Ramon Road on the bridge over the wash...

  • Colorado cops search for poop-and-run jogger

    Colorado cops search for poop-and-run jogger

    Wednesday, September 20 2017 11:19 AM EDT2017-09-20 15:19:45 GMT

    Police in Colorado are looking for a jogger they say is repeatedly interrupting her runs to defecate in public in one neighborhood. 

    Police in Colorado are looking for a jogger they say is repeatedly interrupting her runs to defecate in public in one neighborhood. 

  • Palm Springs

    Two People Stabbed at Palm Springs Business

    Two People Stabbed at Palm Springs Business

    Wednesday, September 20 2017 1:04 PM EDT2017-09-20 17:04:36 GMT

    Police officers are on scene of a stabbing that occurred across the street from Desert Regional Medical Center in Palm Springs around 5:30 PM. 

    Police officers are on scene of a stabbing that occurred across the street from Desert Regional Medical Center in Palm Springs around 5:30 PM. 

Powered by Frankly