On the Other End of the Emergency Response Line - Palm Springs News, Weather, Traffic, Breaking News

On the Other End of the Emergency Response Line

Posted: Updated:
Cathedral City, CA -

Emergency dispatchers may have the most important role when tragedy strikes. They are the first eyes and ears on the scene. And this week, is National Public Safety Telecommunicators Week.

Jennifer Nellis, is a Cathedral City emergency dispatcher. She works in one of the busiest dispatch centers in the desert.

"When the phone rings and all of the lines ring at the same time, you're like oh my god what happened," says Nellis.

Besides Cathedral City Police Department and Fire Department, they also oversee Desert Hot Springs police.

But as busy as they are, there's no say in which call will be a tragic one.

"You kind of prepare yourself like I'm answering the phone because there's four 911 (calls) and there's something going on but the stuff that happens doesn't always happens like that, sometimes it's just one caller," says Nellis.

And don't mistake dispatchers as just another call center, these professionals are the first ones to help during emergencies.

"It's truly a trust factor we have with the dispatch, that they are getting us all the pertinent information, any hazards that we might encounter when we go one scene, how many suspects might be there, their clothing description and they are constantly updating us with information."

Sometimes that information may help solve a case.

"When the officer cleared, something that he said struck me strange," says Nellis. She added, "when he called he still had the person within eye-sight and I asked him something about what the person was wearing and what his demeanor was, and what color the car he came in because he ran his plate, and we were able to figure out that he had been the one who committed the crime over night."

Nellis says, she doesn't do it for the recognition. It's a stressful job but they have the ability to help those who may be living through the worst time of their lives.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Coachella Valley

    Amber Alert Canceled: 9-Year-Old Boy Found Safe

    Amber Alert Canceled: 9-Year-Old Boy Found Safe

    Wednesday, August 23 2017 12:48 AM EDT2017-08-23 04:48:49 GMT

    A car believed to have been used in the abduction of a 9-year-old boy in Santa Maria, prompting an Amber Alert in Los Angeles, Ventura and Santa Barbara counties, was found abandoned today, but the child and the suspect remained missing and were believed to be traveling in another vehicle. 

    A car believed to have been used in the abduction of a 9-year-old boy in Santa Maria, prompting an Amber Alert in Los Angeles, Ventura and Santa Barbara counties, was found abandoned today, but the child and the suspect remained missing and were believed to be traveling in another vehicle. 

  • Indio

    Teacher Involved in Alleged Student Sex Scandal to Appear in Indio Court for Ecstasy Possession

    Teacher Involved in Alleged Student Sex Scandal to Appear in Indio Court for Ecstasy Possession

    Tuesday, August 22 2017 3:04 PM EDT2017-08-22 19:04:17 GMT

    A 45-year-old biology teacher at the center of a sex scandal involving one of her teenage students at a private school in Los Angeles County was scheduled to appear before a judge in Indio today for alleged possession of ecstasy at the Coachella Valley Music & Arts Festival. 

    A 45-year-old biology teacher at the center of a sex scandal involving one of her teenage students at a private school in Los Angeles County was scheduled to appear before a judge in Indio today for alleged possession of ecstasy at the Coachella Valley Music & Arts Festival. 

  • Desert Hot Springs

    When is the Charcoal Seed Bug Going Away?

    When is the Charcoal Seed Bug Going Away?

    Tuesday, August 22 2017 10:39 PM EDT2017-08-23 02:39:29 GMT

    They're still creating a lot of chatter across Coachella Valley: the charcoal seed bug.

    They're still creating a lot of chatter across Coachella Valley: the charcoal seed bug.

Powered by Frankly